Efficient Customer Support Tools
Fulfillment holds and order edits are essential features in e-commerce platforms that enable businesses to manage their orders more efficiently. Auto-hold on new CX tickets and built-in Shopify order editing facilitate seamless management of orders, while integration with support systems like Zendesk and Gladly ensures accurate synchronization of data across different channels.
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Order editing built in
Built-in order editing allows businesses to make changes to orders that will sync directly to Shopify. This feature streamlines the order management process and saves time, eliminating the need for businesses to use separate tools or software to make changes to orders.Auto hold orders to allow edits
Auto-hold orders to allow editing is a useful feature that enables businesses to modify orders before they are shipped. By automatically placing orders on hold, businesses can ensure that they have enough time to edit and update orders accurately, reducing the risk of errors and improving overall efficiency.![_0001_businesswoman-on-a-phone-call-in-warehouse-2021-08-28-16-43-24-utc _0001_businesswoman-on-a-phone-call-in-warehouse-2021-08-28-16-43-24-utc](https://www.channelape.com/hubfs/_0001_businesswoman-on-a-phone-call-in-warehouse-2021-08-28-16-43-24-utc.jpg)
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